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Raise -
Online Privacy Policy
 
This Online Privacy Policy applies to information about you that Raise Marketplace, LLC ("Raise," "we" , "us" or “our”) means Raise and its affiliates may obtain about you when you use raise.com (the "Site") or our mobile application, Raise (the "App") (collectively, the "Services"). This Privacy Policy also applies to individuals who complete a Guest Checkout purchase on the Site without creating a Member Account. This Privacy Policy describes how we may collect, use, or share information about you, including location information; your choices regarding our use of your information; the ways in which we safeguard the information we collect; and how you may contact us regarding our privacy practices.

Information We Collect

Information You Provide to Us

We, or our service providers, may obtain information that you provide to us directly through the Services, for example, data you submit when you create an App account, make a payment on the App, or fill out a form such as a contact form. We may also collect information you provide when you complete a Guest Checkout purchase on the Raise website or app, including your email address and cryptocurrency payment information, without requiring you to create a member Account. The information we collect may include personal information such as your name, email address, phone number, and payment information. In some cases we also may request a driver's license, State ID card information, or confirmation of public records to authenticate a user's identity in conjunction with certain transactions. If you opt to receive marketing text message from Raise, we will also collect your mobile phone number and your SMS marketing consent preferences.

Information That is Collected Automatically

We also may automatically collect certain information about you when you use the Services. For example, we may use certain automated tracking tools to collect your Internet protocol (IP) address, device identifiers, device, device OS, advertising identifiers, geolocation, user type, browser, device model and details about your use of the Services. We may associate the unique identifier assigned to your mobile device with other information we obtain about you.
Information about your use of the Services and/or other websites or mobile applications may be collected across time, devices, and online locations for various purposes, including to associate different devices you use with each other and to deliver relevant and/or retargeted content to you online. We may combine certain automatically-collected information with other information we obtain about you.

Your web browser may have settings that allow you to transmit a "Do Not Track" signal when you visit various websites or use online services. Like many websites and online services, the Site is not designed to respond to "Do Not Track" signals received from browsers. To learn more about "Do Not Track" signals, you may wish to visit https://www.allaboutdnt.com.

To find out more about how tracking technologies providers manage the privacy of information in conjunction with delivering targeted or behavioral ads online, and how to opt-out of information collection by these networks, please visit: youradchoices.com/
appchoices , optout.aboutads.info , or https://optout.networkadvertising.org.


Data Analytics

Raise may use service providers for analytics services, such as Google Analytics. These analytics services may use cookies and other tracking technologies to help Raise analyze how users use the Services. Service providers may store and use information (e.g., your IP address and other usage information) for purposes such as evaluating your use of the Services and compiling statistical reports on the Services' activity.

We've implemented Google Analytics Advertising features such as dynamic remarketing, interest-based advertising, audience targeting, behavioral reporting, demographics and interests reporting, user segment analysis, device reporting, display advertising, and video ads reporting . We and our vendors may use first-party cookies or other first-party identifiers as well as third-party cookies or other third-party identifiers to deliver advertisements, create a profile of you, measure your interests, detect your demographics, detect your location, detect your device, and personalize content.

Behavior Biometrics, are signals relating to an individual's behavior or use of a device access our services, including any user behavioral traits, interactions and gestures (e.g., how an individual types on a keyboard, moves a mouse, holds a phone or taps a touch screen or otherwise interacts with a device). Our Service Provider does not collect any data you input on the website page or mobile application.

To learn more about how Google may use information collected through the Services, click here. To learn more about opting out of data collection through Google Analytics, click here.

For more information on Google Firebase's analytics services, you may visit their website here.

Location Information

The Services may provide us, and our service providers, precise location information so that we can provide and improve our location-based products and services. Where available, location-based services may use technologies such as GPS (computer or mobile device), Bluetooth, crowd-sourced Wi-Fi hotspots, and cell tower locations to determine a mobile device's approximate location. You may be able to enable or disable location tracking by adjusting the permissions in your device. Be aware that if GPS precise location services are disabled, other means of establishing or estimating location (e.g., connecting to or proximity to Wi-Fi, Bluetooth, beacons, or our networks) may persist. Enabling location tracking may enable the Services to track your location in the background, which may dramatically decrease battery life. Location information may also be subject to the terms and privacy policies of our service providers, such as Radar Labs, Inc.

App Permissions

When you use our App, depending on your device's or App permission settings, we may collect automatically from your device the following information:

  1. Precise geolocation. This allows the App to collect real-time information about the location of your device (GPS and network-based) to provide requested location services and to serve you relevant offers or promotions.
  2. Camera. This allows the App to take pictures and videos.
  3. Contacts. This allows the App to read your contacts, find accounts on the device, and modify your contacts.
  4. Stored information and files. This allows the App to read, modify, or delete the contents of your USB storage including photographs, audio and video clips, personal contacts, and address book information.
  5. Wi-Fi connection information. This allows the App to view Wi-Fi connections.
  6. Other. This allows the App to receive data from Internet, view network connections, have full network access, control vibration of your device, and prevent device from sleeping.
  7. SDKs and mobile advertising IDs. Our mobile applications may include third-party software development kits (“SDKs”) that allow us and our service providers to collect information about your use of these applications. In addition, some mobile devices come with a resettable identifier (such as Apple's IDFA and Google's Advertising ID) that, like cookies and pixel tags, allow us and our service providers to identify your device over time for marketing and/or fraud prevention purposes.
How We May Use Your Information

We may use the information we collect about you for various purposes, including to:

  • Personalize and improve your experience;
  • Respond to emails or other requests, inquiries, comments, or questions;
  • Provide customer support;
  • Present you with offers tailored to your interests and past activities or usage of the Services;
  • Monitor and analyze trends, usage, and activities of visitors to, and users of, the Services;
  • Improve the Services, our marketing, and products or services we may offer;
  • Contact you regarding your use of the Services or, in our discretion, changes to our policies;
  • Verify and/or authenticate your identity including authorized devices;
  • Provide you with information that we believe may be useful, such as information about products or services offered by us or by others;
  • Prevent fraud or other misuse of the Services, including protecting our rights and the rights of affiliates or related third parties;
  • Resolve disputes, collect fees, or troubleshoot problems;
  • Maintain records of our transactions and communications;
  • Send you marketing text messages (SMS/MMS) if you opted in to receive such communications, including promotional offers, new features, and other updates about the Services;
  • Comply with applicable laws, regulations, or legal process as well as industry standards and our company policies;
  • Prevent, investigate, identify, or take any other action with regard to any suspected or actual fraudulent or illegal activity or any activity that violates our Terms of Use; or
  • For any other purpose, with your consent.

Guest Checkout. If you complete a purchase through Guest Checkout, we will collect and use your email address to deliver your purchase confirmation, receipt, and transaction communications, and to process and support your transaction. We may also collect payment information (including cryptocurrency wallet or transaction identifiers) to process your Guest Checkout purchase and to comply with applicable legal and financial recordkeeping obligations. This information may be retained in accordance with our data retention practices described below and is subject to this Privacy Policy in its entirety.

We also may use the information we obtain about you in other ways for which we provide notice at the time of collection.

We will store your personal information for no longer than is necessary for the performance of our obligations or to achieve the purposes for which the information was collected, or as may be permitted under applicable law. Unless otherwise required by applicable law, at the end of the retention period we will remove personal information from our systems and records or take appropriate steps to properly anonymize it.

How We May Share Information

We may permit our agents, 3rd party vendors, consultants, and other service providers to access information we collect about you through the Services to carry out work on our behalf. For example, we may use outside companies to help us send emails or text messages and manage email or text message campaigns, or host or operate the Services. Service providers use the personal information to which they have access to carry out the purposes for which we shared the information.

We also may share your information: (1) if we are required to do so by law, regulation, or legal process (such as in response to a court order or subpoena or similar government request for information); (2) to fulfill requests by government agencies, including law enforcement authorities; regulatory agencies, (3) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual illegal activity; (4) to enforce our policies, or to protect legal rights, property, or safety; (5) with third parties, to investigate or address possible criminal or fraudulent activity; including fraud prevention and fraud detection purposes, or (6) in the event of a joint venture, partnership, merger, or other collaboration with another organization.

We reserve the right to transfer any information we obtain through the Services in the event we sell or transfer all or a portion of our business or assets (e.g., further to a merger, reorganization, liquidation, or any other business transaction, including negotiations of such transactions).

SMS/Text Message Marketing

If you opt in to receive marketing text messages from Raise, the following terms apply:

  • Consent: By checking the SMS marketing opt-in checkbox at registration, or by affirmatively opting in through your account settings or via an email invitation, you expressly consent to receive recurring automated marketing text messages (SMS/MMS) from Raise at the mobile number you provide. Consent is not a condition of purchase.
  • Message Content: Marketing messages may include promotional offers, discounts, new features, product announcements, and other updates related to the Services.
  • Message Frequency: Message frequency may vary per month.
  • Message & Data Rates: Standard message and data rates may apply. Check with your mobile carrier for details.
  • Opt-Out: You may opt out of SMS marketing at any time by replying STOP to any marketing text message, or by visiting your account settings page on the Raise website or App and toggling off SMS marketing. After opting out, you will receive one final confirmation message. You will continue to receive non-marketing transactional and account-related text messages.
  • Carriers:Raise is not responsible for any delays or failures in the delivery of text messages. Delivery is subject to your mobile carrier's network availability.
  • Existing Users: Existing Raise members who have not previously opted in to SMS marketing may be invited to opt in through the Raise website, App, or via email. Participation is voluntary and opt-in must be affirmative.
Information Security

We maintain appropriate administrative, technical, and physical safeguards designed to help protect personal information collected or received through the Services. Although we use reasonable efforts to safeguard information, transmission via the Internet is not completely secure and we cannot guarantee the security of your information collected through the Services. You accept the inherent security risks of providing information and dealing online over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence.

Links to Other Online Services

The Services may include links to other websites, apps or features for your convenience and information. Websites, apps or features that are operated by entities not affiliated with Raise may have their own privacy policies or notices. Raise is not responsible for the content or privacy practices of any linked websites, apps, or features that we do not control.

Social Features

The Services may include features that are designed to permit interactions that you initiate between the Services and third-party websites or services, including third-party social networks ("Social Features"). Examples of Social Features include enabling you to "like" or "share" our content on other websites or services.

In some cases, you may use Social Features in relation to a referral program (for example, you can earn a reward if the recipient you send a referral to chooses to register for one of our offering). Such offers are subject to their additional terms and policies. If you provide us personal information about another person, you represent that you have the authorization to do so.

If you use Social Features on the Services, both Raise and the third-party service that operates the Social Features may have access to certain information about you and your use of both the Services and theirs. The information we collect in connection with Social Features is subject to this Privacy Policy. The information collected and stored by the third parties remains subject to those third parties' privacy practices, including whether the third parties continue to share information with us, the types of information shared, and your choices with regard to what is visible to others on those third-party websites or services.

Children's Privacy

The Services are not intended for, nor targeted to, children under 13, and we do not knowingly or intentionally collect information from children under 13. If we learn that we have received information directly from a child who is under the age of 13, we will delete the information in accordance with applicable law.

California Privacy Rights

California's "Shine the Light" law permits customers in California to request certain details about how their "personal information" (as defined by California Civil Code Section 1798.83) is shared with third parties for direct marketing purposes. Under the law, a business must either provide this information or permit California customers to opt in to, or opt out of, this type of sharing.

California residents may have certain rights under the California Consumer Privacy Act, as set forth in our California Consumer Privacy Notice here.

Additional Information Relating to Users Located in the UK and Canada

If you are located within the UK (United Kingdom) or Canada, the following information applies to you:

  • When we collect your personal information, we act as the data controller in compliance with applicable UK and Canadian privacy regulations such as the UK General Data Protection Regulation (UK GDPR), The UK Data Protection Act 2018, the federal Personal Information Protection and Electronic Documents Act (PIPEDA), and applicable provincial privacy legislation including, without limitation, Quebec Law 25 (Act to modernize legislative provisions as regards the protection of personal information).
  • Unless we inform you otherwise, your personal data will not be used for any automated decision-making processes that may affect you.
  • When we collect your personal information, we will inform you if there is a legal or contractual obligation to disclose it.
  • If you have a complaint about our use of personal information, you have a right to lodge a complaint with the an applicable data protection authority.
Pursuant to privacy laws, you are entitled to:
  • Request Information: Inquire about the personal data we hold on you.
  • Update your Data: Request corrections to any inaccurate personal information.
  • Delete Your Data: Ask us to erase your personal information from our systems.
  • Control Data Processing: Under certain conditions, you can object to or restrict how we collect and process your personal information.
Your Choices

You may unsubscribe from receiving promotional emails from us by following the instructions provided in those email communications. Please note that even if you opt out of receiving promotional communications from us, we may continue to send you non-promotional emails, such as communications regarding our ongoing relationship with you.

You can prevent further collection of information via the App by uninstalling the App. Also, you may be able to exercise specific privacy choices, such as enabling or disabling certain features (e.g., camera access, push notifications, or access to your photos), by adjusting the permissions on your mobile device or through the App's settings.

If you wish to update, correct, or delete information you have provided through the App, you may edit certain information by signing into your App account. If you completed a purchase through Guest Checkout and do not have a Member Account, you may submit a request to update, correct, or delete your personal information by contacting us at legal@raise.com.

Information for Users Outside the United States, United Kingdom, and Canada

As set forth in our Terms of Use, the Services are intended for use in the United States, United Kingdom, and Canada. In limited circumstances, returning verified users with a registered United States, United Kingdom, or Canadian mobile number may access the Services from countries that are not subject to OFAC sanctions or otherwise prohibited under applicable law, in accordance with the geographic access provisions of ourTerms of Use.

If you access the Services from outside the United States, United Kingdom, or Canada, whether as a permitted returning verified user or otherwise, please be aware that information we collect will be transferred to and stored on our servers in the United States. By using the Services, you knowledge and consent to the transfer and processing of your personal data in the United States as described in this Privacy Policy. Please be aware that the data protection laws and regulations applicable to your personal data transferred to the United States may be different from the laws in your country of residence.

If you are a returning verified user accessing the Services from outside the United States, United Kingdom, or Canada, Raise will continue to collect, process, and store your personal data as described in this Privacy Policy. Your use of the Services from such a location does not alter our data collection practices, but you remain responsible for compliance with any applicable local privacy or data protection laws in your country of access. The mobile phone number registered to your Member Account will be used as part of the verification process for your geographic access and will be processed in accordance with this Privacy Policy.

If you happen to be visiting us from outside the United States, please be aware that information we collect will be transferred to and stored on our servers in the United States. By using the Services, you acknowledge and consent to the transfer and processing of your personal data in the United States as described in this Privacy Policy. Please be aware that the data protection laws and regulations applicable to your personal data transferred to the United States may be different from the laws in your country of residence.

Changes to this Privacy Policy

This Privacy Policy may be updated periodically to reflect changes to our privacy practices. Any changes we make to this Privacy Policy will be effective when we post the revised policy on our Website. We strongly encourage you to refer to this Privacy Policy often for the latest information about our privacy practices. By continuing to interact with us after the modified version of the policy has been posted, you are accepting the changes to the policy.

How to Contact Us

If you have questions regarding this Privacy Policy you may email us at legal@raise.com or write to us at:

Raise Marketplace, LLC
Attention: Privacy Inquiry
2045 W Grand Ave Ste B #61404
Chicago, Illinois 60612



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